Return Policy

This Return Policy describes the eligibility of returns for purchases from staging-amuara.kinsta.cloud (the “Site”) and is issued by Amuara Love Bake Cookies.

We stand behind our products. If your purchase does not meet your expectations, you may request a return in accordance with the policy below.

Returns Eligibility

  • Returns are accepted within 15 days from the date of purchase.
  • ⁠Items must be unused, in original condition, and in original packaging.
  • ⁠Perishable goods are non-returnable.
  • ⁠A receipt or proof of purchase and a valid identification document (IC or driver’s license) are required.

Refunds (if applicable) 

  • Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
  • ⁠Approved refunds will be processed to the original payment method within a few business days.

Late or missing refunds (if applicable) 

If you have not received your refund:

  1. Check your bank account again.
  2. ⁠Contact your credit card provider.
  3. ⁠Contact your bank for processing updates.

If the issue persists, please email support@amuara.com.my

Sale items (if applicable) 

  • Only regular-priced items are eligible for refunds.
  • ⁠Sale items are non-refundable.

Exchanges (if applicable) 

  • Exchanges are only available for items that are defective or damaged.
  • Please email support@amuara.com.my to check availability before sending the item back.

Shipping for Returns

  • Return items must be sent to:

Amuara Love Bake Cookies
No 739, Block A2, Leisure Commerce Square
No 9, Jalan PJS 8/9
46150 Petaling Jaya, Selangor, Malaysia

  • ⁠Customers are responsible for return shipping costs.
  • ⁠Shipping fees are non-refundable.
  • ⁠For items valued over RM50, we recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

If you have any questions, need further information, or wish to make a complaint, please contact us:

⁠support@amuara.com.my

Amuara Love Bake Cookies
No 739, Block A2, Leisure Commerce Square
No 9, Jalan PJS 8/9
46150 Petaling Jaya, Selangor, Malaysia